Privacy Policy

The information Moblank collects depends on how you interact with the site and services.

• Contact and business information, including name, business name, email, phone number, website, trade, service area, and free-text messages.
• Qualification and booking information, including work type, crew count, timing, marketing spend range, revenue range, requested service, appointment time, and contact permissions.
• Account and workspace information, including authentication identifiers, workspace membership, role, preferences, project requests, attachments, approvals, and support messages.
• Customer-managed records, including lead and customer names, contact details, source, tags, notes, tasks, opportunities, message content, call and delivery history, review requests, ratings, private feedback, bookings, campaigns, and opt-out status.
• Website and project content, including business facts, logos, photos, files, generated pages, revision requests, domains, integrations, and related technical records.
• Billing information, including selected plan, price, subscription status, invoices, payment status, and payment processor references. Payment card details are entered with the payment processor and are not required to be stored by Moblank.
• Device, usage, and security information, including browser and device details, referring page, pages and features used, timestamps, approximate region, request metadata, hashed abuse-prevention identifiers, security logs, and advertising attribution parameters.
• Consent and preference records, including analytics choice, email permission, call and text permission, unsubscribe requests, SMS STOP or START events, and the source and time of those choices.

Moblank receives information directly from you, from an authorized user of your business, from a Moblank customer that uses the services to manage its own contacts, automatically from devices and service activity, and from providers connected to the service.

Connected providers may include payment processors, authentication services, email and communications carriers, domain and hosting providers, Google services, analytics providers, and public business profiles. Customers must have the right to provide information they import or connect.

Moblank uses personal information to provide, secure, support, and improve the site and services; respond to requests; create and administer accounts; build and host websites; process payments; deliver calls, texts, email, bookings, review requests, campaigns, and other customer-directed workflows; maintain consent and suppression records; personalize the customer workspace; investigate abuse; comply with law; and keep necessary business records.

Moblank may also use aggregated or de-identified information for reporting, capacity planning, product improvement, and service quality when the information is not reasonably capable of identifying a person.

Moblank discloses information only as reasonably needed for the purposes described in this policy, at a customer's direction, with consent, or as permitted by law.

• Supabase and managed Postgres services for authentication, databases, and private file storage.
• Vercel and Cloudflare for application hosting, generated-site hosting, delivery, DNS, and domain operations.
• Stripe for hosted checkout, billing, invoices, subscriptions, and payment processing.
• Resend for account, operational, lead, booking, review, campaign, and inbound email services.
• A selected communications carrier, such as Twilio or Telnyx, for phone numbers, calls, texts, delivery events, and consent signals.
• Google Analytics and PostHog for optional analytics after consent, and Google services when a customer connects or links a business profile or public review destination.
• Anthropic and its Claude service when AI-assisted customer-site generation is used.
• Professional advisers, authorities, or transaction participants when reasonably necessary for legal compliance, safety, fraud prevention, financing, reorganization, or a sale of all or part of the business.

Moblank does not sell personal information for money. Based on the services currently implemented, Moblank does not use personal information to target advertising across unaffiliated businesses. Moblank may receive advertising attribution identifiers in a landing-page URL so it can understand which campaign produced a visit or request.

If these practices change, Moblank will update this policy and provide any notice or choice required before the new practice applies.

The public site asks before enabling optional Google Analytics or PostHog analytics. The choice is stored in your browser's local storage. Declining optional analytics does not disable the core public site, and you can reopen Cookie choices from the footer.

After consent, analytics may collect acquisition parameters, landing paths, page and section engagement, button clicks, form and booking steps, browser and device information, and interaction data. PostHog may provide session replay and automated interaction capture depending on the active configuration. Moblank does not intentionally add form answers, names, or phone numbers to its custom analytics event properties.

Necessary cookies and similar storage may still support authentication, workspace selection, security, request handoff, and preferences. Stripe, Supabase, and other third-party pages may set their own necessary or optional cookies under their policies.

Moblank records the permissions associated with an inquiry, booking, account, or customer-directed message. You may unsubscribe from marketing email using the link provided. You may revoke text-message consent by replying STOP, and a later START message may record renewed consent where supported.

Operational messages needed to provide a requested service, protect an account, confirm a transaction, or answer a request may still be sent where allowed. A Moblank customer is responsible for the notices and permissions required to contact people through that customer's account.

When a customer uses AI-assisted site generation, Moblank may send the business name, trade, market, service details, owner instructions, existing site facts, and related project content to the configured generation provider. Moblank stores generated output and technical records such as prompt or output hashes, usage, review, and approval evidence.

Customers should not place sensitive personal information in website-generation instructions unless it is necessary and they are authorized to provide it.

Moblank keeps information according to its purpose, the customer relationship, legal and accounting obligations, security needs, dispute and fraud prevention, provider requirements, and the time needed to maintain reliable backups. Moblank does not promise that cancellation automatically deletes an account or its records.

Account, project, and customer-managed content may be retained while the service is active and for a reasonable period afterward for support, recovery, offboarding, or a valid request. Transaction, consent, unsubscribe, communications, delivery, security, and audit records may be retained longer when needed to prove what occurred, honor a suppression, meet legal duties, or protect the service. Backups are removed as they cycle out under the applicable provider process.

Where deletion is appropriate and technically available, Moblank deletes or de-identifies information after the applicable purpose and retention need end. Some records are designed to be durable or append-only so that billing, consent, message delivery, and security history cannot be silently rewritten.

Moblank uses administrative, technical, and organizational safeguards intended to protect information, including access controls, tenant separation, signed provider events, private storage, encryption in transit, rate limiting, and audit records where supported.

No service can guarantee absolute security. You are responsible for protecting your sign-in links, devices, connected accounts, and authorized-user access, and for promptly reporting suspected misuse.

Depending on where you live and how Moblank holds your information, you may have the right to request access, correction, deletion, or a copy of personal information; to withdraw consent; to object to or limit certain processing; to use an authorized agent; and to receive equal service after exercising a privacy right.

Moblank may need to verify your identity and authority before completing a request. Some information may be retained or excluded when permitted by law, including records needed for security, billing, tax, consent, legal claims, or services requested by you. If Moblank processes information only for a customer, Moblank may direct the request to that customer.

Cookie choices can be changed from the footer, email preferences can be changed through the provided unsubscribe method, and text permission can be revoked by replying STOP. A customer workspace export is not a complete privacy-rights export.

Moblank is a business service and is not directed to children under 13. Moblank does not knowingly collect personal information directly from children under 13. If you believe a child has provided information, contact Moblank so the situation can be reviewed.

Moblank and its providers may process information in the United States and in other locations where their personnel or infrastructure operate. Privacy protections may differ by location. Moblank uses provider agreements and other safeguards where required.

Moblank may update this policy when services, providers, data practices, or legal requirements change. The updated date identifies the current version. Moblank will provide additional notice when required for a material change.

To ask a privacy question or make a privacy request, email hello@moblank.com.