Terms of Service

These Terms of Service apply when you visit Moblank, book a fit call, accept an onboarding offer, use the customer hub, or pay for our services.

Moblank provides websites, lead response workflows, operational automation, launch support, and related AI-enabled business services for small businesses. Specific pricing, scope, timelines, and deliverables may be stated in a written offer, checkout page, order form, or customer dashboard.

Customers access the platform through approved account access, including magic-link login where available. You are responsible for keeping your email account secure and for telling us promptly if you believe account access has been compromised.

We may limit or suspend access if we detect abuse, non-payment, security risk, unlawful use, or activity that could harm the platform, our customers, or third parties.

For early paid pilots, customer websites may be built or hosted through external systems and linked into the Moblank platform. The customer hub may show staging URLs, live URLs, launch status, requested materials, revision requests, billing state, and support activity.

Unless a written offer says otherwise, we target an initial launch within 24 hours of completed intake — your submitted brand assets, approved content, and domain access. Registrar or DNS changes on your side are outside our control and may add time.

Two consolidated revision rounds are included. Technical fixes are included; new pages, features, and major redesigns are quoted separately. Brand strategy, advertising, custom integrations, and material scope changes may also require a separate quote or add-on. Ongoing subscriptions include up to 10 change requests per month, handled by our team using AI tools with human review; Need more than 10 in a month? We'll queue the extras or quote a larger scope — never a silent cap. Request a revision and it's ready to view and launch within 24 hours. Included in your plan's monthly change requests.

You are responsible for providing accurate business information, content, approvals, domain access, account access, and legal permissions needed to launch or operate your website and workflows.

You must not use the platform or services for unlawful activity, spam, deceptive marketing, harmful automation, intellectual property infringement, security abuse, or collection of sensitive information without proper rights and disclosures.

Payments are processed through Stripe or another disclosed payment provider. We do not store full card numbers on our servers.

Paid plans may include a setup fee and a recurring subscription. Unless a written offer says otherwise, recurring subscriptions can be canceled anytime before the next renewal through the billing portal or support; cancellation stops future renewals, and setup fees, completed work, and current-period charges are not automatically refunded. Exception: Live within 24 hours of completed intake, or your setup fee is refunded. Applies to delays on our side. Excludes customer-delayed intake and registrar/DNS propagation, which we flag up front.

The applicable offer, checkout page, invoice, or written agreement controls the price, billing period, included work, and any customer-specific cancellation terms.

Some services are AI-assisted: we use AI tools to help draft copy, analyze business information, route leads, or produce operational recommendations, with human review before delivery. You are responsible for reviewing customer-facing content and business decisions before relying on them.

We do not guarantee a specific revenue result, search ranking, lead volume, or productivity outcome.

You retain rights to materials you provide to us, such as logos, photos, business descriptions, customer information, and existing website content.

We retain rights to the platform, templates, systems, workflows, software, know-how, and internal tools used to provide the services. Customer-specific website deliverables, if any, are governed by the applicable written offer or agreement.

The platform and services are provided on an as-is and as-available basis to the extent permitted by law. We work carefully, but we do not promise uninterrupted operation, error-free output, or guaranteed business performance.

Where the law allows, Moblank is not responsible for downstream business losses, including lost revenue, lost profits, lost data, interruption, or indirect damages tied to use of the platform or services.

We may update these terms as the product changes. If changes are material, we will take reasonable steps to notify affected customers. Continued use after an update means you accept the updated terms.